Privacy Policy

Privacy Pledge

Bolt Depot respects the privacy of its users. It is our promise that:

  • We do not collect any personal information unless you specifically give it to us.
  • We never engage in the selling of our customer list.
  • We only send information to customers who specifically request it.

What information do you collect?

Site usage statistics

Bolt Depot uses Google gtag.js and Bing UET to gather anonymous data about how our site is used. When you visit a page, statistical information, such as what page is being visited and the browser being used, is sent to Google and Bing.

Cookies

Like most shopping sites, Bolt Depot uses cookies to reference temporary data, such as your shopping cart. Cookies are short text files stored on your computer or device. These files contain no personally identifiable information.

Personal information

Bolt Depot records and stores your personal information when it is entered in the checkout or when you create an account.

E-mail communication

Bolt Depot keeps a copy of emails sent to us as well as all comments submitted through our web contact form.

What is this information used for?

Order fulfillment

Personal information, such as your name and address, is used to fulfill your order.

Customer Service

Your phone number or email address may be used to contact you regarding your order. Your phone number will not be used for any other purpose.

Additionally your email address, if provided, is used to send your order confirmation and tracking information.

Review sites

If you specifically request it, you will receive an email invite from a third party website to review Bolt Depot. In this case, we provide the third party site with your name, email address and order number for the site to recognize you as a verified customer.

Required record keeping

Like all businesses, Bolt Depot is required by law to maintain a copy of your order information for record keeping.

Site improvement

Site usage statistics, ordering trends and comments from users are used to improve the website as well as for planning new product lines.

Who can see my information?

Saved credit card data

Saving credit card data on boltdepot.com is optional. Your saved credit card data is securely encrypted and cannot be seen or used by anyone else, including Bolt Depot employees.

As a consequence, Bolt Depot customer service cannot place orders using your saved credit cards.

Bolt Depot

Bolt Depot can view your personal information (except your credit card data), order history, and any email communication. This information is used only for fulfilling orders and providing customer service.

Bolt Depot suppliers

On occasion, we do not have enough inventory on hand to fill an order. In these cases we may send part or all of the order directly to you from a supplier. This is known as a "Drop Ship".

The supplier is given only the information they need to fulfill your order -- specifically, your name, shipping address and the items to be shipped.

Our suppliers may not use this data for any other purpose.

Review sites

If you specifically choose to receive an invitation to review Bolt Depot after checkout, a third party site (either ResellerRatings or TrustPilot) will be given your name, email address and order number. This information will be used to verify that you have made a purchase from us.

These sites do not share this information with anyone else, and do not use the information for any other purpose (such as promotions).

Government (upon valid warrant or demand)

Upon receiving a valid warrant or demand from the government for information, Bolt Depot will provide the minimum information necessary to comply with the request.

How does Bolt Depot secure my data?

Bolt Depot is extremely serious about protecting your data.
See Our Security Page for more information.