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Jordan's management philosophy was developed in the small hardware store business where you knew customers personally, service was paramount, and everyone pulled together as a team.
Jordan has brought as many of these qualities to Bolt Depot as possible.
Jordan is equally comfortable talking product strategy, shipping packages, or emptying trash. He believes in recruiting the best people for the job and providing them with a pleasant working environment.
As General Manager, Gary works with each department's manager and its staff to ensure they are working as one to maintain the level of excellence that our customers expect from us.
As Fulfillment Manager, Don oversees the picking, accuracy, and packing of orders assuring customer satisfaction.
As Director of Customer Service, Jason provides guidelines and suggestions for how his staff can resolve problems with orders.
He also assists with laying out the website and new products to make shopping an easy and customer friendly experience.
At Bolt Depot, he keeps improving the website and ensuring that our internal order and inventory management systems work smoothly.
As Director of IT Matthew keeps the computers, phones and other electronic systems up and running. He administers our security polices keeping Bolt Depot safe for our customers.
As Safety Officer, Fran ensures that Bolt Depot is a safe and accident free
workplace that complies with all federal and local safety requirements. He
trains staff and develops procedures for the safe usage of machinery and
As Director of Product Addition, Josh researches and sources all new product
lines for Bolt Depot as well as setting up new accounts with various
As Marketing Coordinator Paige promotes the company through various marketing
outlets which consist of print and online ad work, social media and
As Director of Business Operations/Finance, Judi oversees inventory management,
conducts pricing research and comparisons to ensure that fair pricing is offered
to our customers, prices new products and does report analysis for projects. She
also assists in the planning and development of strategies to ensure the financial
needs and goals of Bolt Depot are met.
Jane works directly with the owner and operations manager, carrying out financial
decisions. Responsibilities include, forecasting, budgeting, costs and general
accounting for Bolt Depot. She supports all employees at Bolt Depot, staying
focused on the many needs related to everyone's continued development. Jane
oversees benefits, compensation, recruiting and handling employee relation issues.
Denise develops and administers various human resource plans and procedures
for all company personnel.
As Purchasing Manager John oversees and maintains inventory levels
while also working closely with our suppliers to ensure consistent
As Director of Training, Michelle educates the Bolt Depot staff on
products and procedures. In addition, Michelle researches technical
information on new products and teaches fastener courses to the public.
As receiving manager Brendan receives all incoming stock, assures accuracy,
and places all inventory in its proper place in the warehouse.
Our customer service staff is happy to help you answer any questions
you have, or place your order. From left to right, top to bottom: Kenny, Rick, Jason,
Michelle P, Chris, Stephen, Michelle C, Matt and Jane. Call them at 866-337-9888.
Our highly trained order fulfillment crew ensures that
your order is picked quickly and accurately.