Customer Service

No, you can order as much or as little as you need.

No, you can buy any quantity.

The majority of orders will be packaged in appropriately sized thick walled zip lock bags with a label identifying the contained product. Large orders may be packaged in differing bulk quantities based off of what would be the most efficient way to ship.

Simply call us at 866-337-9888, email us or use the Live Chat link at the top of the page, and we will fix any problem immediately.

To change or cancel your order, please call us as soon as possible at 866-337-9888, email us at customer-service@boltdepot.com or use the Live Chat link at the top of the page.

Please include the order number and name on the order so we can make sure we are canceling the correct order.

Simply mail the item(s) back for a full refund. See our Returns page or contact us for details.

We stock all of the items in our catalog with the exception of those specifically indicated as "Not always in stock". Most orders placed before 2pm eastern time ship the same day.

We guarantee that all Next Day, 2nd Day, and 3 Day orders will arrive on time even if we have to send items directly from one of our suppliers.

If you would like to double check stock for an order, please call us at 866-337-9888

To get a quote, add the items you want to your cart and click "save cart".

You will be prompted to log into your account (or create an account). Each saved cart can be printed off as a quote. The pricing on a saved cart is guaranteed not to increase for 30 days.

Shipping costs may change as UPS updates its rates.

Yes. Simply call us toll free at 866-337-9888

To place tax exempt orders you need to sign in or create an account. To update the tax status of your account, email your tax exemption certificate(s) to info@boltdepot.com prior to placing your order online. Once we have updated your account, you will be able place tax-exempt orders.

Yes, our CAGE code is 7HEQ0

We can only ship to United States, Canada and Mexico.

Yes.

To help our men and women in uniform we ship to military PO boxes. However, these orders may experience longer shipping times. If you need to contact us about your order, please call us at 866-337-9888 or +1-781-337-9888(international). Email is also available as well at customer-service@boltdepot.com.

If you provide an email address your order tracking information will be sent to you as soon as it is available.

You can also call, or email us, and we will be happy to track your package.

We post a notice on our website whenever a holiday may effect your order’s shipping or transit time.

The following holidays are not considered business days:

• New Year's Eve*
• New Year's Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Day after Thanksgiving*
• Christmas Eve*
• Christmas Day

*Delivery of Next Day and Second Day Air Packages only.

Most orders ship same business day if placed before 2pm (Eastern).

Express orders (UPS Next Day, 2nd day, 3 day) always ship same business day if placed before 2pm (Eastern).

Transit time depends on the shipping method:

Shipping Method	Transit Time
UPS Next Day Air	1 Business day
UPS 2nd Day Air	2 Business days
UPS 3 Day Select	3 Business days
UPS Ground	Up to 7 business days (see transit map below)
Economy	Up to 7 business days
International	Depends on destination. Typically 1-4 weeks.

Business days are Mon. – Fri. excluding holidays.

UPS Ground transit time*

Most orders ship from our warehouse in Hingham, MA. The map below shows approximate UPS Ground transit times.

* Please note: We will occasionally ship an item directly from a supplier, in which case transit time may be different.

For express orders we will ship directly from our supplier to meet the guaranteed delivery time.
For ground orders you will be notified if any items are out of stock along with an expected shipping date.

Yes. Contact our Customer Service department to add your UPS shipper number to your account. You can then choose to use that during checkout.

Note that, when shipping on your own UPS account, certain limitations apply:

• If an item is out of stock at our location, we will be unable to dropship it directly from our supplier, and this may lead to a 3-4 business day shipping delay.
• We cannot refund your shipping for full order returns.
• Since the order is shipped on your account, we may not be able to assist with shipping issues such as lost or damaged packages or missing items. We can still replace items and cover replacement shipping as per our normal guarantee.

Give us a call. Our customer service agents have extensive training in our product lines. Even if we don’t carry an item they may be able to suggest a place that does.

Some credit cards have safeguards that can interfere with online purchasing. This can happen even if you are able to shop at other online stores. We recommend that you contact your credit card company or try a different card.

Bolt Depot respects the privacy of its users. It is our promise that:

• We do not collect any personal information unless you specifically give it to us.
• We never engage in the selling of our customer list.
• We only send information to customers who specifically request it.

Privacy Policy Details

Bolt Depot takes your security seriously. Our site is tested by an outside company for security vulnerabilities daily. We meet or exceed all applicable industry standards.

More Security Information

Bag and bulk discounts are automatically applied to any products that meet or exceed the quantity listed in the catalog.

We do not offer any further discounts.

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•   MasterCard
•   American Express
•   Discover
•   PayPal
• PayPal Credit (through PayPal)