Customer Service

Kenny Rick Jason Michelle P Chris Stephen Michelle C Matt Jane

We're Here to Help! Our customer service team. Left to right, top to bottom: Kenny, Rick, Jason, Michelle P, Chris, Stephen, Michelle C, Matt and Jane.

100% Customer Satisfaction Guarantee

If for any reason you are not completely satisfied with your purchase, simply return it for replacement or refund.

Our full Guarantee | How to Return Items

Frequently Asked Questions

Ordering

  • Do you have a minimum order?

    No, you can order as much or as little as you need.

  • Do you have a minimum quantity?

    No, you can buy any quantity.

  • There was a mistake on my order

    Simply call us at 866-337-9888 or email us, and we will fix any problem immediately.

  • How do I change or cancel my order?

    To change your order, please call us as soon as possible at 866-337-9888.

    You can cancel your order by phone or email.

    If you are canceling by email please make sure you provide the order number and name on the order so we can make sure we are canceling the correct order.

  • How do I return items?

    Simply mail the item(s) back for a full refund. See our Returns page or call customer service for details.

  • How do I know if my products are in stock?

    We stock all of the items in our catalog with the exception of those specifically indicated as "Not always in stock". Most orders placed before 2pm eastern time ship the same day.

    We guarantee that all Next Day, 2nd Day, and 3 Day orders will arrive on time even if we have to send items directly from one of our suppliers.

    If you would like to double check stock for an order, please call us at 866-337-9888

  • How can I get a quote?

    To get a quote, add the items you want to your cart and click "save cart".

    You will be prompted to log into your account (or create an account). Each saved cart can be printed off as a quote. The pricing on a saved cart is guaranteed not to increase for 30 days.

    Shipping costs may change as UPS updates its rates.

  • Can I order by phone?

    Yes. Simply call us toll free at 866-337-9888

  • What if I'm tax exempt?

    To place tax exempt orders you need to log in or sign up for an account. To update the tax status of your account, email your tax exemption certificate(s) to info@boltdepot.com prior to placing your order online. Once we have updated your account, you will be able place tax-exempt orders.

  • Do you have a government CAGE code?

    Yes, our CAGE code is 7HEQ0

Shipping

  • How much does shipping cost?

    You can find out how much shipping will cost by adding items to your cart and clicking "Calculate Shipping".

    UPS: We charge published UPS rates, based on the estimated weight of your order and destination.

    Economy: Some orders under 50 lbs are eligible for a reduced rate economy shipping. If this option is available it will display in the shipping calculator and checkout.

    Orders shipped economy ship USPS or UPS. Carrier is determined at time of shipping.
    Please make sure the address you use can be shipped to by both USPS and UPS.

    Very Large Orders: Orders with UPS ground shipping over $100 going to the lower 48 states are eligible for $100 flat rate ground shipping. These orders may ship common carrier, UPS, or through another provider.

  • Do you ship internationally?

    No.

    We cannot currently ship outside The United States.

  • Do you ship to APO/FPOs?

    Yes.

    To help our men and women in uniform we ship to military PO boxes. However, these orders need to be placed over the phone. In addition, extra handling time is required. Please call us at 866-337-9888 or +1-781-337-9888 (international) to place your order.

  • How do I track my order?

    If you provide an email address your order tracking information will be sent to you as soon as it is available.

    You can also call, or email us, and we will be happy to track your package.

  • What is the holiday shipping schedule?

    We post a notice on our website whenever a holiday may effect your order’s shipping or transit time.

    The following holidays are not considered business days:

    • New Year's Eve*
    • New Year's Day
    • Memorial Day
    • Independence Day
    • Labor Day
    • Thanksgiving Day
    • Day after Thanksgiving*
    • Christmas Eve*
    • Christmas Day

    *Delivery of Next Day and Second Day Air Packages only.

  • How long does shipping take?

    Most orders ship same business day if placed before 2pm (Eastern).

    Express orders (UPS Next Day, 2nd day, 3 day) always ship same business day if placed before 2pm (Eastern).

    Transit time depends on the shipping method:

    Shipping Method Transit Time
    UPS Next Day Air 1 Business day
    UPS 2nd Day Air 2 Business days
    UPS 3 Day Select 3 Business days
    UPS Ground Up to 7 business days (see transit map below)
    Economy Up to 7 business days

    Business days are Mon. – Fri. excluding holidays.

    UPS Ground transit time*

    Most orders ship from our warehouse in Hingham, MA. The map below shows approximate UPS Ground transit times.

    Transit time from MA

    * Please note: We will occasionally ship an item directly from a supplier, in which case transit time may be different.

  • What happens if an item is out of stock?

    For express orders we will ship directly from our supplier to meet the guaranteed delivery time.
    For ground orders you will be notified if any items are out of stock along with an expected shipping date.

  • Can I ship on my own UPS account?

    Yes. Contact our Customer Service department to add your UPS shipper number to your account. You can then choose to use that during checkout.

    Note that, when shipping on your own UPS account, certain limitations apply:

    • If an item is out of stock at our location, we will be unable to dropship it directly from our supplier, and this may lead to a 3-4 business day shipping delay.
    • We cannot refund your shipping for full order returns.
    • Since the order is shipped on your account, we may not be able to assist with shipping issues such as lost or damaged packages or missing items. We can still replace items and cover replacement shipping as per our normal guarantee.

Shopping Problems

  • I can’t find an item

    Give us a call. Our customer service agents have extensive training in our product lines. Even if we don’t carry an item they may be able to suggest a place that does.

  • My credit card will not go through

    Some credit cards have safeguards that can interfere with online purchasing. This can happen even if you are able to shop at other online stores. We recommend that you contact your credit card company or try a different card.

Security

  • What is your privacy policy?

    Bolt Depot respects the privacy of its users. It is our promise that:

    • We do not collect any personal information unless you specifically give it to us.
    • We never engage in the selling of our customer list.
    • We only send information to customers who specifically request it.

    Privacy Policy Details

  • How do you secure my transaction?

    Bolt Depot takes your security seriously. Our site is tested by an outside company for security vulnerabilities daily. We meet or exceed all applicable industry standards.



    More Security Information

Miscellaneous

  • Do you offer discounts?

    Bag and bulk discounts are automatically applied to any products that meet or exceed the quantity listed in the catalog.

    We do not offer any further discounts.

  • What payment methods do you accept?
    • VISA  Visa
    • Master Card  MasterCard
    • American Express  American Express
    • Discover  Discover
    • PayPal  PayPal
    • PayPal Credit (through PayPal)

Phone:

866-337-9888
or 781-337-9888
Mon-Fri 8am-7pm
Sat 8am-5pm
(Eastern time)

Email:

info@boltdepot.com
Contact form

Address:

100 Research Road
Hingham, MA 02043
(order pickups only)
Mon-Sat 7:30am-5pm
Map and Directions


BoltDepotInc
@BoltDepot
@BoltDepot


Aisles of nuts and bolts in our warehouse

Aisles of nuts and bolts in our warehouse