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Jordan's management philosophy was developed in the small hardware store business where you knew customers personally, service was paramount, and everyone pulled together as a team. Jordan has brought as many of these qualities to Bolt Depot as possible.
Jordan is equally comfortable talking product strategy, shipping packages, or emptying trash. He believes in recruiting the best people for the job and providing them with a pleasant working environment.
As General Manager, Gary works with each department's manager and its staff to ensure they are working as one to maintain the level of excellence that our customers expect from us.
As Fulfillment Manager, Don oversees the picking, accuracy, and packing of orders assuring customer satisfaction.
As Director of Customer Service, Jason provides guidelines and suggestions for how his staff can resolve problems with orders. He also assists with laying out the website and new products to make shopping an easy and customer friendly experience.
At Bolt Depot, he keeps improving the website and ensuring that our internal order and inventory management systems work smoothly.
As Director of IT Matthew keeps the computers, phones and other electronic systems up and running. He administers our security polices keeping Bolt Depot safe for our customers.
As Safety Officer, Fran ensures that Bolt Depot is a safe and accident free workplace that complies with all federal and local safety requirements. He trains staff and develops procedures for the safe usage of machinery and equipment.
As Director of Product Addition, Josh researches and sources all new product lines for Bolt Depot as well as setting up new accounts with various fastener vendors.
As Marketing Coordinator Paige promotes the company through various marketing outlets which consist of print and online ad work, social media and sponsored events.
As Director of Business Operations/Finance, Judi oversees inventory management, conducts pricing research and comparisons to ensure that fair pricing is offered to our customers, prices new products and does report analysis for projects. She also assists in the planning and development of strategies to ensure the financial needs and goals of Bolt Depot are met.
Jane works directly with the owner and operations manager, carrying out financial decisions. Responsibilities include, forecasting, budgeting, costs and general accounting for Bolt Depot. She supports all employees at Bolt Depot, staying focused on the many needs related to everyone's continued development. Jane oversees benefits, compensation, recruiting and handling employee relation issues.
Denise develops and administers various human resource plans and procedures for all company personnel.
As Purchasing Manager John oversees and maintains inventory levels while also working closely with our suppliers to ensure consistent product quality.
As Director of Training, Michelle educates the Bolt Depot staff on products and procedures. In addition, Michelle researches technical information on new products and teaches fastener courses to the public.
As receiving manager Brendan receives all incoming stock, assures accuracy, and places all inventory in its proper place in the warehouse.
Our customer service staff is happy to help you answer any questions you have, or place your order. From left to right, top to bottom: Kenny, Rick, Jason, Michelle P, Chris, Stephen, Michelle C, Matt and Jane. Call them at 866-337-9888.
Our highly trained order fulfillment crew ensures that your order is picked quickly and accurately.