Ordering Problems
What do I do if I can't find the products?
A few tips for locating the right products can be found here.
See How to Shop for details on how to use the Bolt Depot web site.
What do I do if I got an error message about cookies?
The reason for cookies
A cookie is a small piece of information that a web server stores on a user's computer, and which is sent back to the web server the next time a page on the same web server is accessed.
Our web site uses cookies to track the items in your shopping cart and whether you have signed in to your account. In order to purchase items on the site you must have cookies turned on.
Turning on cookies
To turn on cookies in Microsoft Internet Explorer 6, please follow the following easy steps:
- On the top of the browser window, click on tools and select internet options.
- Then click on the tab that says privacy at the top of the window.
- Next click on edit* near the bottom of the window.
- In the field marked address of web site enter: www.BoltDepot.com.
- Click on allow
- Finish by clicking ok on each screen until you are back to the browser.
*NOTE: if your privacy slider is set to the highest, the edit button will be grayed out, you must set it to a lower setting to enable cookies.
I can't/don't want to enable cookies
If, for any reason, you cannot enable cookies in your browser, you can still use the online catalog to locate the products you need, and place your order by phone.
The Bolt Depot privacy policy
Bolt Depot respects the privacy of its users. It is our promise that:
- No personal information is collected unless you specifically give it to us.
- We never engage in the selling of our customer list.
- We only send information to customers who specifically request it.
What is JavaScript and why do I need it?
JavaScript is a feature of your web browser that many websites use to provide interactive features such as shopping carts. For security or privacy reasons, some users choose to disable this feature.
JavaScript must be enabled to use certain features of this website such as the shopping cart, checkout, search and your account. How to enable or disable JavaScript depends on the browser you are using.
I can't/don't want to enable JavaScript
You can still browse the product catalog and most of the content on the website with JavaScript disabled. Once you have located the products that you need, you can call us and we will be happy to help you place the order.
What do I do if I forgot my password?
If you have forgotten your log in password you will need to contact customer service to have it reset. Please call us toll free at 1-866-337-9888.
What do I do if my credit card won’t go through?
If you are having trouble getting your credit card to work on our site we recommend you contact the issuing bank. If you are still having problems please contact Bolt Depot customer service at 1-866-337-9888.
What will happen if an item is out of stock?
See Out of stock items on our ordering information page.
How do I return an item?
See Returns
What if I have some other problem?
If you have any other problems or questions please contact Bolt Depot customer service by email at customer-service@boltdepot.com or by telephone toll free at 1-866-337-9888.
If you have any further questions please
e-mail us
at Customer-Service@BoltDepot.com
or call us
toll free at 1-866-337-9888
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