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Customer Service

Our Customer Service team

We're Here to Help! Our customer service team, from left to right: Kenny, Rick, Jason, Derrick and Michelle.

100% Customer Satisfaction Guarantee

If for any reason you are not completely satisfied with your purchase, simply return it for exchange, replacement, or refund.

Our full Guarantee | How to Return Items

Frequently Asked Questions

Ordering

  • Do you have a minimum order

    No, you can order as much or as little as you need.

  • Do you have a minimum quantity

    No, you can buy any quantity

  • There was a mistake on my order

    Simply call us at 1-866-337-9888 (toll free) or email us, and we will fix any problem immediately.

  • How do I change or cancel my order

    To change your order, please call us as soon as possible at 1-866-337-9888.

    You can cancel your order by phone or email.

    If you are canceling by email please make sure you provide the order number and name on the order so we can make sure we are canceling the correct order.

  • How do I return items?

    Simply mail the item(s) back for a full refund. See our Returns page, or call customer service, for details.

  • How do I know if my products are in stock?

    We stock all of the items in our catalog with the exception of those specifically indicated as "Not always in stock". Most orders placed before 2pm eastern time ship the same day.

    We guarantee that all Next Day, 2nd Day, and 3 Day orders will arrive on time even if we have to send items directly from one of our suppliers.

    If you would like to double check stock for an order, please call us at 1-866-337-9888.

  • How can I get a quote?

    To get a quote, add the items you want to your cart and click "save cart".

    You will be prompted to log into your account (or create an account). Each saved cart can be printed off as a quote. The pricing on a saved cart is guaranteed not to increase for 30 days.

    Shipping costs may change as UPS updates its rates.

  • Can I order by phone?

    Yes. Simply call us toll free at 1-866-337-9888.

Shipping

  • How much does shipping cost?

    You can find out how much shipping will cost by adding items to your cart and clicking "Calculate Shipping".

    UPS: We charge published UPS rates, based on the estimated weight of your order and destination.

    Economy: Some orders under 8 lbs are eligible for a reduced rate economy shipping. If this option is available it will display in the shipping calculator and checkout.

    Orders shipped economy ship USPS or UPS. Carrier is determined at time of shipping.
    Please make sure the address you use can be shipped to by both USPS and UPS.

    Very Large Orders: Orders with UPS ground shipping over $100 going to the lower 48 states are eligible for $100 flat rate ground shipping. These orders may ship common carrier, UPS, or through another provider.

  • Do you ship internationally?

    No.

    We cannot currently ship outside The United States.

  • Do you ship to PO Boxes?

    No.

    Unfortunately we cannot currently ship to P.O. Boxes.

  • Do you ship to APO/FPOs?

    Yes.

    To help our men and women in uniform we ship to military PO boxes. However, these orders need to be placed over the phone. In addition, extra handling time is required. Please call us at 1-866-337-9888 (toll free) or +1-781-337-9888 (international) to place your order.

  • How do I track my order?

    If you provide an email address your order tracking information will be sent to you as soon as it is available.

    You can also call, or email us, and we will be happy to track your package.

  • What is the holiday shipping schedule?

    We post a notice on our website whenever a holiday may effect your order’s shipping or transit time.

    The following holidays are not considered business days:

    • New Year's Eve*
    • New Year's Day
    • Memorial Day
    • Independence Day
    • Labor Day
    • Thanksgiving Day
    • Day after Thanksgiving Day*
    • Christmas Eve*
    • Christmas Day

    *Delivery of Next Day and Second Day Air Packages only.

  • How long does shipping take?

    Most orders ship same business day if placed before 2pm (Eastern).

    Express orders (UPS Next Day, 2nd day, 3 day) always ship same business day if placed before 2pm (Eastern).

    Transit time depends on the shipping method:

    Shipping Method Transit Time
    UPS Next Day Air 1 Business day
    UPS 2nd Day Air 2 Business days
    UPS 3 Day Select 3 Business days
    UPS Ground Up to 7 business days (see transit map below)
    Economy Up to 7 business days

    Business days are Mon. – Fri. excluding holidays.

    UPS Ground transit time*

    Most orders ship from our warehouse in Weymouth, MA. The map below shows approximate UPS Ground transit times.

    Transit time from MA

    * Please note: We will occasionally ship an item directly from a supplier, in which case transit time may be different.

  • What happens if an item is out of stock?

    For express orders we will ship directly from our supplier to meet the guaranteed delivery time.
    For ground orders you will be notified if any items are out of stock along with an expected shipping date.

Shopping Problems

  • I can’t find an item

    Give us a call. Our customer service agents have extensive training in our product lines. Even if we don’t carry an item they may be able to suggest a place that does.

  • My credit card will not go through

    Some credit cards have safeguards that can interfere with online purchasing. This can happen even if you are able to shop at other online stores. We recommend that you contact your credit card company or try a different card.

Security

  • What is your privacy policy?

    Bolt Depot respects the privacy of its users. It is our promise that:

    • We do not collect any personal information unless you specifically give it to us.
    • We never engage in the selling of our customer list.
    • We only send information to customers who specifically request it.

    Privacy Policy Details

  • How do you secure my transaction?

    Bolt Depot takes your security seriously. Our site is tested by an outside company for security vulnerabilities daily. We meet or exceed all applicable industry standards.

    McAfee Secure sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams
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    More Security Information

Miscellaneous

  • Do you offer discounts?

    Box and bulk discounts are automatically applied to any products that meet or exceed the quantity listed in the catalog.

    We do not offer any further discounts.

  • What payment methods do you accept?
    • VISA  Visa
    • Master Card  MasterCard
    • American Express  American Express
    • Discover  Discover
    • PayPal  PayPal
    • Bill Me Later (through PayPal)

Phone:

1-866-337-9888 (toll free)
1-781-337-9888

Email:

info@boltdepot.com
Contact form

Address:

286 Bridge Street (Rt. 3A)
North Weymouth, MA 02191
(order pickups only)
Map and Directions

Our Hardware store located in Boston

An aisle of nuts and bolts in our warehouse


If you have any further questions please e-mail us at info@boltdepot.com or call us toll free at 1-866-337-9888