Ordering Information
How do I shop on Bolt Depot’s web site?
Using the Bolt Depot web site
See How to Shop
Manufacturer part numbers
Unfortunately Bolt Depot cannot cross reference a manufacturer
part number. You will need to know the specifications of the
item you want to order. Please see our Information
and Tables page for assistance in identifying and measuring
fasteners.
Can I order offline?
Phone ordering
If you would prefer to place your order offline, Bolt Depot
offers phone ordering.
Call us Toll Free at: 1-866-337-9888
Hours are:
Monday - Friday 8 am to 6 pm (EST)
Saturday 8 am - 5 pm (EST)
Is there a printed catalog?
Bolt Depot offers a catalog in PDF format, from which you can print the sections that you are interested in. See the Printable Catalog page for more information.
Is there a minimum order?
No, as a service to our customers Bolt Depot has a policy of
no minimum order and no minimum quantity.
Are discounts available?
Yes, Bolt Depot offers discounts on full boxes and bulk quantities, as indicated on the website. We do not
offer any further volume or dealer discounts.
What payment options
are available?
Credit Card
We accept:
-
Visa
-
Master Card
American Express 
Discover Card- U.S. Government Credit Cards
PayPal
Bolt Depot now accepts paypal for orders placed online.
Is shopping secure?
Security
Shopping at Bolt Depot is safe and secure. For more information please visit our Security Page.
Privacy
Bolt Depot has a strict privacy policy. We do not sell, share, or disclose customer information except as necessary to fill your order. For more information, see our privacy policy.
Guarantee
If for any reason you are not completely satisfied with your
purchase, simply return it for exchange, replacement, or refund including the original shipping and handling for full returns. [more]
How do I check, modify, cancel,
or track my order?
Checking an Order
Confirming Your Order
We want to make sure you order the correct items. Therefore
we provide you with three opportunities to check your order.
- When you go to the checkout your cart will be displayed.
- Just before your card is charged your entire order will again be displayed for verification along with all costs.
- Within a half hour of placing your order, an email will be sent to you with a complete summary of your order including the costs.
Checking Shipping Status
When your order is shipped you will be sent an e-mail to
let you know the order is on its way. If for any reason
you do not receive this e-mail please feel free to call
us toll free at 1-866-337-9888 to check on your order.
In addition, if you have created a Bolt Depot account, you can log into your account at any time to view the status of your order(s).
Modifying an Order
Before Checkout
See Editing your cart in How To
Shop.
After the Order Has Been Placed
If you need to make a change to your order you can e-mail
us at Customer-Service@BoltDepot.com
or call us toll free at 1-866-337-9888
Canceling an Order
If you need to cancel your order please e-mail us at Customer-Service@BoltDepot.com
or call us toll free at 1-866-337-9888
Tracking an Order
If you provided a valid e-mail address when you were checking
out you will receive a UPS tracking number when your order
ships. At that point you may go to the UPS
web site, choose "tracking", then enter your tracking
number in the field provided.
If you have created a Bolt Depot account, you can log into your account at any time to view tracking numbers for your current and past orders.
NOTE: Your tracking results may not be available for up to
24hrs.
How Do I Return an Item?
See Returns
If you have any further questions please
e-mail us
at Customer-Service@BoltDepot.com
or call us
toll free at 1-866-337-9888
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